Question 1

What vaccines that are required?

Accepted Answer

all pets receive the following vaccinations before entering our facility:

- Rabies
- Bordetella (a.k.a. Kennel Cough)
- DHPP (Distemper, Hepatitis, Parvo and Parainfluenza)

In addition to these vaccinations, we also recommend that pets receive flea and tick prevention as they will be spending time outside in our backyard. It is important to keep your pet up to date on these vaccinations to ensure their health and safety

Question 2

What are your hours of operation?

Accepted Answer

7 day a week 6am -9pm 
At Sweethearts Tails, we understand the busy schedules of pet owners, which is why we are open seven days a week for your convenience. Our hours of operation are from 6:00 am until 9:00 pm every day. Whether you need to drop off your furry friend before work or pick them up after a long day, we're here to accommodate you.

Our drop off and pick up times are from 6 AM till 10 AM and from 3 PM till 9 PM. We understand that pet owners have busy schedules and may need to drop off or pick up their pets outside of these hours. If that is the case, please contact us to make arrangements and we will do our best to accommodate your needs.

Question 3

Why do dogs need to wear a collar or harness with a name tag?

Accepted Answer

A collar or harness with a name tag is essential for quickly identifying your dog. While microchips are valuable, they require a scanner and a visit to a vet or shelter to access the information. A name tag should include your dog’s name and your phone number, allowing someone to contact you immediately if your dog gets loose.

Although it's unlikely that dogs would ever leave our premises, their safety is of utmost importance to us. We take every possible precaution to ensure that your dog is secure and well cared for, and a name tag provides an extra layer of safety in the rare event that they manage to get away.

There are many places where you can get a name tag, but one of the easiest and fastest options is to visit PetSmart. At the cashier, you can use a machine that will laser engrave the tag for you.

Please note that simply writing your dog's name on the collar or on a piece of paper is not sufficient. With all the fun your dog will be having, these could easily get ruined or lost. A durable, engraved name tag ensures the information stays intact.

Question 4

What to bring with my dog for daycare?

Accepted Answer

We ask that you only bring a leash and a dog collar complete with name and address tags.
Please do not bring toys as it can cause contention between other dogs. We provide plenty of play toys on site.
If your dog has a particular comfort item, like a blanket, you can bring it and we will do our best to accommodate that.

Question 5

Why don’t you offer meet-and-greets during the day?

Accepted Answer

At SweetheartsTails, our top priority during the day is ensuring the safety & happiness of the dogs in our care. Daytime hours are busy with daycare activities, including playtime, feeding, and supervision.

To provide our full attention during your meet-and-greet, we schedule these in the evening between 5 - 8 PM. Meet-and-greets typically take about 30 minutes.

This allows us to focus on getting to know you and your dog without distractions, ensuring the best experience for everyone!

Question 6

What methods of payment do you accept?

Accepted Answer

We do payment through our payment system Paw Partner as well e-transfers to sweetheartstails@gmail.com 
Please note that all payments are processed securely through our website. If you have any questions or concerns regarding payment, please do not hesitate to contact us.

Question 7

Are you insured for pets?

Accepted Answer

Yes, Sweethearts Tails is fully insured for all pets in our care through Zensurance. We understand the importance of providing a safe and secure environment for your beloved pets, which is why we take every precaution to ensure their safety and well-being. Our insurance policy covers accidents, injuries, and any other unforeseen circumstances that may arise during your pet's stay with us. You can trust that your furry friend is in good hands with Sweethearts Tails.

Question 8

Do you have deals for multiple dogs?

Accepted Answer

Unfortunately, at Sweethearts Tails, we do not offer any deals or discounts for multiple dogs. However, we do provide competitive pricing for all our services and strive to offer the best value for money. We believe in providing the highest quality care for each pet, and our prices reflect our commitment to ensuring that all pets receive the attention and care they all deserve.

Question 9

Do you have deals for long stays?

Accepted Answer

Discounts are applied after a 30 day stay

Question 10

How long have you been doing this?

Accepted Answer

We began offering dog boarding services in 2016 but we have been in the animal care business for much longer, since 2009.  Originally located in the GTA, our Barrie site in 2018 allowed us to expand to a larger outdoor space and accommodate more dogs.

Question 11

Where are the dogs situated while in the house?

Accepted Answer

Yes, dogs are welcome in all areas of our home, including on the furniture. However, we understand that some owners may have specific house rules regarding furniture, and we will always respect those rules. If your dog prefers to be in a crate, we have those available as well, but they are not required. At Sweethearts Tails, we want your furry friend to feel at home and comfortable during their stay with us.

Question 12

Do you have any certifications?

Accepted Answer

Yes, we do. At Sweethearts Tails, we take the safety and well-being of your pets very seriously. All our staff members are certified in Animal First Aid,  Jessica is a certified Dog Trainer and she is also a member of the St. Johns Therapy Dog Unit.

Question 13

Is your property fenced?

Accepted Answer

The property is fully enclosed by a 5 foot solid wooden fence and 6 foot wooden gate. We also have a double style entrance chain link gate similar to a dog park to increase safety.

Question 14

Do you take special needs dogs?

Accepted Answer

Absolutely! We believe every dog deserves a loving and caring home way from home. We understand that some dogs require special attention and care, whether it's due to medication, special diets, or simply being in their golden years. That's why we are happy to accommodate dogs with special needs and make sure they receive the attention and care they require.

If your furry friend requires medication, we make sure to administer it according to your instructions given . We also accommodate special diets for dogs with food allergies or sensitivities such as raw food.

For elderly dogs who prefer a quieter environment, we have a separate area where they can relax and unwind without the company of other, higher energy dogs.  note would you have 5 steps into the home.

Our priority is to ensure that all pets in our care are happy, healthy, comfortable & safe.  Just let us know about your dog's special needs when you make a reservation, and we will work with you to provide the best possible care for your furry friend.

Question 15

Do you look after other pets (cats, ferrets, etc)?"

Accepted Answer

At this point we do not accommodate other pets we are only accommodating dogs at this time

Question 16

How do I make a booking?

Accepted Answer

If you're a new client, you'll need to reach out via email to schedule a meet & greet/assessment.

This meet and greet is required before booking in order to ensure the safety of your pet and to make sure we are a good fit for each other. Once the meet and greet is done and we both feel comfortable, the necessary forms will be filled out who are online booking system, Paw partner.

It is preferred that you message us at least 24 hours before you need our services. Repeat schedules can be made through our online booking system - Paw Partner

Question 17

Is there certain breeds we do not take?

Accepted Answer

Unfortunately, we are currently not taking Huskies or Huskies mixes. We have found that our homestyle facility cannot meet the needs of highly escape prone dogs, and we have enacted this policy for their safety. However, there are other places that would be happy and capable of taking your dog. We recommend an indoor facility or something that has enclosed spaces

Thank you for understanding and considering the safety of your beloved pet.

Question 18

My dog isn't trained, can they still come?

Accepted Answer

We are mostly concerned about good social behavior here, which is something we can determine at the meet and greet. We recognize puppies cannot be expected to be as well trained as adults and adults may all have different struggles. Recall from your pets is highly encouraged as well.

Question 19

Will you groom my dog after daycare? or clip their nails?

Accepted Answer

We do not do grooming, bathing or clipping at Sweethearts Tails. We are not set up to safely accommodate those services.

Related; we operate in a home like environment and that means a yard subject to weather. We cannot promise your pet will remain clean after yard play. 
We will towel dry them if they come inside wet from the rain in the snow.

FAQ